Cancellation policy

Some items in our shop may be offered as subscriptions, pre-orders or trials before purchase. These cancellation terms explain how you can change or cancel these types of purchases. 

Subscriptions
When you sign up for a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency you have selected. Your payment details are stored securely. Each delivery will be invoiced unless you pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there, you can manage your subscription. For more details on returns and refunds, please see our returns policy. 

Pre-orders
When you place a pre-order, you are purchasing a product that is not in stock or will be available soon, but is not currently in stock. We may not charge you or charge you a partial payment at checkout, save your payment method, and then charge you the full or remaining payment at a later date. You can cancel a partially paid pre-order that has not yet been processed. Once the order has been processed, you cannot cancel it, but you can request a full or partial refund. For more details on returns and refunds, please see our returns policy.